Synchronising external e-mails manually

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Synchronising external e-mails manually

Synchronize important e-mails individually from your mailbox into the FundraisingBox without having to copy the text manually. As an option, you can even have a task created directly in the FundraisingBox. Below we have shown how this can be accomplished.

This function is available in our Relationship Management

Please contact us if you have any questions.

Good to know

  • Synchronized emails are automatically saved as an e-mail note by the relevant contact, provided the e-mail address is already stored in the FundraisingBox.
  • If this is not the case, a contact will be created automatically using the existing e-mail provider data. Please check subsequently whether the data entered is correct.
  • For a successful synchronization, the heading containing the values for From (or "Von") is necessary when forwarding (this is ususally added automatically by most e-mail programs when forwarding).

    ---------- Weitergeleitete Nachricht ----------
    Von: Max Mustermann <>
    Datum: 2017-03-28 10:42
    Betreff: Spendenaktion Starten
    An: Beate Beispiel <>

    ---------- Forwarded message ----------
    From: Max Mustermann <>
    Date: March 28, 2017 at 10:42
    Subject: Spendenaktion Starten
    To: Beate Beispiel <>

  • If the header does not contain a date and time, the data is recorded using the time of forwarding.
  • Anything above the heading, as well as information in the subject line such as "FW:" will be removed automatically.


  1. Click on your image/user icon in the top right and select My Profile.
  2. In the overview to the right, click on E-mail synchronisation.
  3. Copy your secret FundraisingBox e-mail address.
  4. Optional: If you are not going to be forwarding from your FundraisingBox login address, please enter the additional approved sender e-mail addresses and then click on save.
  5. Open up your e-mail program and click on forward by the desired message.
  6. In the TO-field paste your secret FundraisingBox e-mail address
  7. After sending the e-mail successfully it can take a few minutes before this is viewable by the relevant contact. 
Tipp: Save your secret FundraisingBox e-mail address in your e-mail program. This way, you can save steps 1-4 in the future. 

Warning: It is important that this e-mail address remains secret and is not sent, for example in CC, when answering e-mails. If you wish to forward an answer to your FundraisingBox that you are sending externally, be sure to put the secret address in BCC.

Automatic tasks

If a task is to be created for the forwarded e-mail, you can have one created directly in the FundraisingBox. When forwarding, you simply supplement your secret FundraisingBox e-mail address as follows:

  • fb12345678910 +task = Task created with no responsible user
  • fb12345678910 +task-me = Task created will be automatically registered to your own user account.

Note: Tasks that are created from an e-mail synchronization by 5 p.m. are due by 6 p.m. the same day, other at 12 noon the following day. 

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